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Our Life Coaching Agreement

Life Coaching Agreement

Please find details of my life coaching agreement, which sets the parameters for working safely and confidentially.

  • As a life coach, my purpose is to create a comfortable, safe, and confidential space in which you can explore whatever you decide to bring to life coaching. My role is to offer as much care, attention, and expertise as possible.
  • Life coaching usually takes place every week and is generally open-ended, unless you would prefer a fixed number of sessions. The length of a session is 60 minutes.
  • The fee is payable either by cash on the day of the appointment or via bank transfer at least 24 hours before the appointment.
  • If you need to cancel a session, 24 hours of notice are required, or the full fee becomes payable.
  • In an emergency, I will endeavour to return your call as soon as possible. If an emergency arises that is life-threatening or needs immediate attention, you agree to contact the emergency services on 999, go to your nearest hospital A&E department, or phone a crisis helpline such as the Samaritans on 116 123 (for UK residents). Non-UK residents, please get the necessary support in your country via emergency services or a known crisis helpline.
  • While the therapeutic relationship is friendly, it is a professional relationship, and to protect its boundaries and work ethically, it is considered inappropriate to engage either formally or informally through social networking sites or forums. This protects the confidentiality of the counselling relationship.
  • You can terminate life coaching whenever you wish, but I suggest committing to at least six sessions once life coaching is embarked upon before you decide not to continue.
  • Life coaching is fully confidential and non-judgmental. I also record session notes, which are anonymised and kept securely until you are no longer my client.
  • The limits to confidentiality include the following:
    1. Where you give consent for the confidence to be broken.
    2. Where I am compelled by a court of law
    3. Where the information “is of such gravity that confidentiality cannot be maintained,” i.e., in cases of fraud, crime, or terrorism, and where there is a case of “serious physical harm” to others.
    4. Where there are risks to children as defined under the Child Protection Act.
    5. Where there is a risk of suicide or serious harm to oneself, in which case I may need to discuss this with a third party, and wherever possible, I would endeavour to inform you first. If I need to contact your doctor, I will need written as well as verbal consent.

In addition to these points, for online life coaching:

  • Online life coaching is delivered either by video or voice. Video and voice are delivered via Microsoft Teams or Jitsi Meet. Video and voice sessions are never recorded, and the content of instant messaging sessions is deleted.
  • Only communicate through a computer that you know is safe and where confidentiality can be ensured. Be sure to exit all online life coaching sessions and emails fully. It is advisable to delete your browsing history after our communication.
  • The environment you choose to work in must allow for your physical and emotional safety, as well as your privacy. This helps to ensure our work together remains confidential.
  • Working online means you don’t necessarily travel to and from your appointment and may not have the travel time to prepare yourself before and after a session. With this in mind, it is good practice to prepare yourself for a few minutes before you start an online session so that you feel ready to start our work together. Likewise, after a session, it is a good idea to give yourself some time to readjust before you go back to your daily life. If we are working via video, it is also a good idea to have your screen set to full view. This helps to create the experience of presence or ‘being there’ in the therapeutic space.
  • You must be aware of what we agree to do in the event of a technology breakdown. Should either of us experience technical difficulties, we both endeavour to text right away and try to reconnect online within 10 minutes. If, after 10 minutes, you or I are still unable to connect, we can reschedule free of charge. Please note that I will never intentionally end a session prematurely.
  • As the client, you understand that online life coaching is not appropriate whether you are experiencing a crisis or having suicidal or homicidal thoughts. As stated previously, if a life-threatening crisis should occur, you agree to contact a crisis helpline, call 999, go to a hospital A&E department, or go to appropriate services if you are overseas.